|
OceangramTM message in a bottle Store |
||
 |
||
|
|
||
|
Order Processing & Shipping Please double check the shipping address before submitting your order. 99% of delivery problems occur due to misspelled addresses. We are not responsible for failed deliveries due to wrong address information. |
||
|
Order Processing: Orders are processed and shipped out within one business day from the time your payment is received. We will send you an email to notify you that your order has been shipped. You can also find the status of you order by logging on to your payment account (Google Checkout or Paypal) and check the status of your order there. Packaging: We protect the glass bottles by wrapping them with tissue paper and putting them in a bed of foam beads in a box just a couple of inches larger than the bottle itself. Free Priority shipping within the USA: orders are shipped using the US Postal service "priority service", free of charge to you. Estimated delivery times as published by the USPS are 2 to 3 business days, however it is not guaranteed. This is the time it takes to ship the package once the post office receives it. Your package is sent to the post office within one business day from receiving your paid order. For example, if you place your order on Monday, your package will ship by Tuesday and will arrive on Thursday or Friday. If you place your order on Friday, it will ship by Monday and arrive on Wednesday or Thursday. Delivery confirmation and Signature confirmation are available at an extra charge. You must select these options when placing your order. By using any priority shipping option we do not guarantee delivery on a specific day. We would be glad to include a note on the package that says "Do not open until (certain date)", or "Open on (certain date)". Use the contact form to send us an email immediately after you place your order to request this note. Priority shipping with Delivery Confirmation: We will send you tracking information by email once shipment is processed. The delivery time is the same as the Priority service. Delivery confirmation only provides you with the date the package was delivered. It does not provide any information about who received it. Visit the USPS website at www.usps.com to learn about the delivery confirmation service. Priority shipping with Signature Confirmation: The delivery time is the same as the Priority service. The postman will require a signature from the recipient in order to deliver the package. If no one is available to receive the package, the postal service may try several times to deliver the package, or may leave a note requesting a signature. If the package is not picked up within a certain time decided by the postal service, it may be returned to us or abandoned. Visit the USPS website at www.usps.com to learn about the signature confirmation service. We are not responsible for unclaimed package or failure to deliver due to lack of a signing recipient. Date Specific Deliveries: If you select a date specific delivery when placing your order, the courier will attempt to deliver the package between 8:00am and 7:00pm on that day. If the courier is not able to deliver the package because of lack of access to the delivery address or no one is available to receive it, a note may be left for the recipient at the point of access to the property and an attempt to redeliver the package will be made on the following business day. If delivery fails again and the package is not claimed with 5 days, it may be returned to us. We are not responsible for failed delivery attempts. We refund the returned orders the amount paid minus the shipping charge and 10% re-stocking fee. Date specific deliveries are not available outside the USA, or to PO box or APO/FPO addresses. Overnight Shipping: If you choose this option, your order must be placed on a business day before 11:00am US central time in order to ship the same day for next business day delivery. Orders received after that time are shipped the following business day for overnight delivery. Overnight orders are shipped using US postal overnight service. Shipments and deliveries cannot be made on Sundays or postal holidays. If the courier is not able to deliver the package because of lack of access to the delivery address or no one is available to receive it, a note may be left for the recipient at the point of access to the property and an attempt to redeliver the package will be made on the following business day. If delivery fails again and the package is not claimed with 5 days, it may be returned to us. We are not responsible for failed delivery attempts. We refund the returned orders the amount paid minus the shipping charge and 10% re-stocking fee. Overnight orders cannot be shipped to PO boxes or to APO/FPO addresses. APO/FPO Addresses: we are glad to send your message in a bottle orders to APO and FPO addresses. Only 10.5" round bottles are allowed for these addresses (wave and tower bottle upgrades may not be used). If the address does not show a foreign city or country in addition to the APO address then choose the free priority shipping service when placing your order. If the address shows a foreign city or country then you must choose the shipping option labeled "International". You are responsible to enter the complete shipping address during checkout including all the information required by the postal service (click here for more information about the postal requirements and scroll down to the "Addressing Military Mail" section). Shipping to APO/FPO addresses may take longer than the normal priority service. Overnight shipping service is not available for APO/FPO addresses. International First Class: If you select this option your package will be sent by First Class postal service (Air Mail). Delivery times vary by destination. Please allow sufficient time for your package to arrive. Traditionally, packages to Canada have taken 2 weeks to arrive, Europe 2 to 3 weeks, and to the rest of the world 4 to 5 weeks. This service does not provide tracking and has no delivery time guarantee, therefore, we are not able to provide status information. We will specify "message in a bottle" on the customs form, however the recipient will be responsible to pay any taxes or duties that may be imposed by the receiving country. International Express: Delivery times vary by destination and range from 6 to 8 business days. We will specify "message in a bottle" on the customs form, however the recipient will be responsible to pay any taxes or duties that may be imposed by the receiving country. This service is not available to all countries. If you purchase this service and we later find out that it is not available for the address you provided we will contact you and refund your order. Ordering multiple items: If you are ordering more than one item and you want to send each item to a different address, please buy and checkout for each item separately so you can enter a different shipping address each time. You can also use the multiple orders form (Click here). If you wish to buy any product in large quantities, please contact us using the Contact US form and tell us about your request. Undeliverable Orders: In the event the delivery company is not able to deliver your order due to an error other than our fault, and the package is returned to us, we will try to contact you by email to inform you of the problem. You may have the option to have the package re-delivered to the same or to another address (shipping charges apply), or cancel the order and receive a refund. The refund amount will be the total paid less the shipping charges and 10% restocking fee, even if the order was shipped free of charge to you originally. |
||
|
|
||
| copyright Oceangram, LLC 2006-2008 |